# Setting Up Your Portal Account

> The customer portal is where you manage your Cloud UniFi services, billing and the people on your account, and where we post notices about your services. This page explains which login is which, how to set up your portal account for the first time, and how to add colleagues.

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## Three different logins

Most sign-in problems come from using the right password in the wrong place. There are three separate accounts:

| Account | What it's for | Where you sign in | Forgotten password |
|---|---|---|---|
| **Cloud UniFi portal account** | Your services, billing, users and notices | [login.cloudunifi.com](https://login.cloudunifi.com) | **Forgot password?** on the sign-in page |
| **Controller admin account** | Managing your sites and devices in the Network application | Your controller's address, ending in `.cloudunifi.com` or `.netconsole.cloud` | Depends on the type of admin, see below |
| **Ubiquiti account** | Ubiquiti's cloud, Remote Access and the mobile app | [account.ui.com](https://account.ui.com) | Reset at [account.ui.com](https://account.ui.com) |

Your portal account is ours. The other two belong to Ubiquiti's software. Changing the password on one doesn't change the others.

**Controller admin passwords:**

- If your admin is **linked to a Ubiquiti account**, you sign in to the controller with your Ubiquiti email and password, and you reset it at [account.ui.com](https://account.ui.com). There's no forgotten-password option on the controller's own sign-in page for these admins.
- If your admin is a **local account**, another super admin on your controller can reset it. If nobody can get in, contact us.

## Setting up for the first time

If you've had your service for a while, you may not have used the portal yet. We create a portal account for the contact email we hold, and send a personal link to set it up.

1. Open the link in the email.
2. Create a password on the **Set Up Your Account** page.
3. You're signed in to the portal. From then on, sign in at [login.cloudunifi.com](https://login.cloudunifi.com).

### The link has expired, or you never got one

You can get a new set-up link yourself:

1. Go to [login.cloudunifi.com](https://login.cloudunifi.com).
2. Enter the email address your Cloud UniFi account was set up with (the address our emails to you are sent to) and click **Continue**.
3. You'll see **Check Your Email**, and we'll email you a set-up link. The link lasts 24 hours.
4. If the email doesn't arrive, check your spam folder, then click **Resend Email**.

If you open a link that has expired, the page shows **Link Expired**. Click **Request New Link** and enter your email address to get a new one.

If you no longer have access to that inbox, for example because a colleague has left, contact us at support@cloudunifi.com or through the chat and we'll help you get access.

## Signing in

1. Go to [login.cloudunifi.com](https://login.cloudunifi.com).
2. Enter your email address and click **Continue**.
3. Enter your password, or click **Sign in with passkey instead** if you've set up a passkey.

If the page says no account exists for your email, you're not a user on the account yet. Ask an admin on your account to invite you, or check you're using the same email address the invitation went to.

## Passkey or password

A **passkey** lets you sign in with your device's fingerprint, face or screen lock instead of typing a password. It's stored on your device or in your password manager and can't be phished or reused on another site.

To add one, sign in with your password, open **Settings** and click **Enable Passkey** in the Passkeys section. Your password keeps working as a fallback.

## Who can sign in

Everyone who signs in has their own portal user with one of three roles:

| Role | Can see |
|---|---|
| **Admin** | Services, Billing, Users and Settings. Only admins can invite or remove people. |
| **Billing** | Services, Billing and Settings |
| **Tech** | Services and Settings |

## Adding colleagues

Admins add people from the **Users** page:

1. Open **Users**.
2. Under **Invite Team Member**, enter their email address and choose a role.
3. Click **Send Invite**.

They get an email invitation and choose their own password. Pending invites are listed on the Users page, where you can resend or revoke them. Each person should have their own user rather than sharing one login.

## FAQ

### Why did I get an email about the portal?

We post notices about your services in the portal, and your account has one or more you haven't seen yet. The email gets you signed in or set up so you can read them.

### Is my portal login the same as my controller login?

No. The portal and your controller are separate systems with separate accounts. See [Three different logins](#three-different-logins) above.

### Someone else in my company got the email

We sent it to the contact email we hold for your account. That person can set up the portal account and then invite you from the Users page. If they've left, or nobody can reach that inbox, contact us and we'll help you get access.

### I want to add another person to the account

An admin on your account can invite them from the Users page. See [Adding colleagues](#adding-colleagues).

### I don't see the Users or Billing page

Those pages depend on your role. Ask an admin on your account for help.

### I can't get in

Contact us at support@cloudunifi.com or through the chat with your service address (for example `yourname.cloudunifi.com`) and we'll help.