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Check local device for issues
NOTE: The troubleshooting options below should help you find issues related to adopting a new device to a UniFi Network Application controller or devices that are not staying connected to your controller.
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Check current status
- Find the local network IP address of the device
- SSH to the local IP of the device using the super admin credentials or device access credentials you set on the controller
- Once connected, issue this command
info- Check the status message. Normally the status of a managed device should be "Connected (http://example.cloudunifi.com:8080/inform)"
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Check the local logs
- Find the local network IP address of the device
- SSH to the local IP of the device using the super admin credential or device access credentials you set on the controller
- Once connected, issue this command to see the last 10 log entries
tail /var/log/messages- Check for errors or warnings in the log output
- You can also issue this command for real-time additions to the log
tail /var/log/messages -f