Terms of Service
Last Updated 2026-09-15
These Terms of Service ("Terms") are an agreement between you and 1000039277 Ontario Inc., an Ontario corporation operating as Cloud UniFi and NetConsole Cloud ("we", "us", "our").
They apply when you sign up for, pay for or use any of our hosting services, whether you reached us through cloudunifi.com or netconsole.cloud. By completing checkout or using the services, you agree to these Terms. If you are agreeing on behalf of a company, you confirm that you are authorised to do so, and "you" means that company.
1. What we provide
We provide managed hosting. We run server infrastructure for you, on hypervisors and physical nodes we operate in third-party data centres, and we keep the network management software you use running on it.
The software we host for you includes the UniFi Network Application, UniFi OS Server and UISP. Which of these you get depends on the plan you buy and what you ask us for.
Our services include provisioning your server, keeping it online, applying updates, taking the backups described in section 7, monitoring, and support for problems with the infrastructure we manage.
We are an independent service provider. We are not affiliated with, authorised by, endorsed by or sponsored by Ubiquiti Inc. UniFi, UniFi OS and UISP are trademarks of Ubiquiti Inc., and we refer to them only to describe what we host for you.
2. Software we host for you is licensed to you, not by us
We do not grant you any licence or right to use any third-party software. Our fees are for managed infrastructure and services only.
You are the end user and the direct licensee of any third-party software running on your server, including software published by Ubiquiti Inc. This means:
- You accept the software publisher's own terms directly, normally during first-time setup on your server, and you are bound by them.
- You are responsible for complying with those terms, including any restrictions on how the software may be used and any account you are required to create with the publisher.
- Where we install or configure that software for you, we do so on your behalf and at your direction, as your service provider.
The publisher, not us, controls that software. Features can be changed, restricted or withdrawn by the publisher at any time, including remote access, cloud accounts, mobile applications, software updates and cloud backup features. We are not responsible for those decisions, and they are not a failure of our services. If a publisher withdraws something your plan relies on, contact us and we will tell you what options you have.
3. Your account
You must give us accurate information when you sign up, including your legal name and a working email address, and keep it current. Accounts created by automated means are not permitted.
You are responsible for your account credentials and for everything that happens under your account. Tell us promptly if you believe someone has gained access to your account or server without your permission.
You may give other people access to your server as authorised users, including staff and clients. You remain responsible for what they do, and for making sure they comply with these Terms and with the terms of any third-party software on your server.
4. Fees and payment
Plans are billed in advance, monthly or annually, according to the plan you choose. You must keep a valid payment method on file.
Our prices exclude taxes. You are responsible for any taxes, levies or duties that apply, except taxes on our income.
We may change our prices. If we do, we will give you reasonable notice by email before the change applies to you, and you may cancel before it takes effect.
Fees already paid are not refunded, except where the law requires it or where we agree otherwise in writing.
5. Acceptable use
You must not use our services to do anything illegal, to infringe anyone's rights, or to disrupt our infrastructure or other customers.
You may use your server to manage networks belonging to your own clients, which is what many of our customers do. You may not resell, sublicense or provide access to our hosting service itself as though it were your own product, without our written agreement.
We may suspend service immediately where we reasonably believe there is a security threat, illegal activity, or a risk to our other customers.
6. Changes to the services, and availability
We do not offer a guaranteed uptime level. We work to keep your server available and monitored, but the services are provided as described in section 12.
We may need to interrupt service for maintenance, and we will try to keep that brief and to give notice where it is practical.
We may change or discontinue parts of our services. If a change materially reduces what you are paying for, we will give you notice by email, and you may cancel.
7. Backups
We take automated backups of your server daily. Backups are held by third-party storage providers, and copies of your backups are stored in the United States regardless of where your server is hosted. Some disaster-recovery copies are stored in the same region as your server.
Backups are retained on a rolling basis, currently for up to about 90 days, and older copies expire automatically.
Backups are part of how we run the service, and they are not a substitute for your own backups. We cannot guarantee that any particular backup exists, is complete, or can be restored successfully. If your data matters to you, keep your own copy as well.
8. Missed payments, suspension and archiving
If payment fails, we may suspend access to your server. While suspended, your server is not accessible to you, but your data is kept.
If a subscription stays suspended for 60 days, we archive it. Archiving means we take a copy of your data into long-term archive storage and then decommission the running server, so we are not paying to host a server nobody is using. We email you when this happens.
If you want to come back after archiving, contact us and pay the amounts due. We can normally restore your service from the archive copy onto a new server. Restoring is not instant, and it is not guaranteed: it depends on the archive copy being usable.
9. Cancellation and what happens to your data
You can cancel through the billing portal or by contacting support. It is your responsibility to make sure a cancellation has actually gone through.
Unless we tell you otherwise, your service continues until the end of the period you have already paid for, and then ends. Fees already paid are not refunded. We may end your service sooner where these Terms allow it, for example where we terminate under section 14 or archive under section 8.
When your service ends, here is what actually happens to your data:
- Your running server is destroyed shortly after cancellation, along with the data on it.
- A short-term safety copy stays on the host for up to 14 days, so that an accidental or disputed cancellation can be undone.
- Routine backups expire on the rolling schedule described in section 7, currently up to about 90 days after the last backup was taken.
- Archive copies, where your service was archived under section 8, and disaster-recovery copies are kept in long-term storage until you ask us to delete them.
Deletion on request. You can ask us to delete the copies we still hold by emailing support@cloudunifi.com from the address on your account. We will verify the request, delete what we hold as soon as we reasonably can, and in any case within 60 days. Some copies are held in storage that prevents deletion for a fixed period after they are written, which is why this can take longer than you might expect. We may keep information we need to keep for legal, tax or accounting reasons, or where it is subject to a legal hold, and we will tell you if that applies.
10. Privacy
Our Privacy Policy explains what personal information we collect and how we handle it.
Your servers may be hosted in Canada, the United States, Europe or Australia. We try to host you in the region you signed up from, but we do not guarantee it, and as set out in section 7 backup copies are stored in the United States.
We will send you service emails about your account, billing and your servers. You cannot opt out of those while you are a customer, because you need them. Marketing email is separate and optional, and you can unsubscribe at any time.
We do not sell your personal information.
11. Your responsibilities and indemnity
You agree to cover us for claims, damages, losses and reasonable legal costs arising from:
- your breach of these Terms;
- your use of third-party software on your server, including any claim by a software publisher about your licensing of or compliance with that software;
- your use of the services in breach of any law or anyone else's rights; and
- the acts of your authorised users.
12. Disclaimers
The services are provided "as is" and "as available".
To the extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the services will meet your requirements, that they will be uninterrupted, timely, secure or error-free, or that any data can always be recovered.
We make no representations or warranties about third-party software hosted on your server. You use it at your own risk and under the publisher's terms.
13. Limitation of liability
To the extent the law allows, we are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost goodwill, lost business or lost or corrupted data, even if we were told such damages were possible.
To the extent the law allows, our total liability for all claims arising out of or relating to these Terms or the services, whatever the legal basis for the claim, will not exceed the fees you paid us in the three (3) months immediately before the event giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law.
14. Termination by us
We may suspend or terminate your account and refuse further service if you breach these Terms, fail to pay, use the services illegally, breach the terms of third-party software on your server, create a security risk, or where we are required to by law.
Where it is practical and appropriate to do so, we will give you notice and a chance to put things right first.
15. Changes to these Terms
We may update these Terms. The current version is always published at help.cloudunifi.com/terms/ and netconsole.cloud/terms/, with the date it was last updated.
If a change is material, we will tell you by email or through your account before it takes effect. Continuing to use the services after that means you accept the updated Terms.
16. General
Governing law. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict of laws rules. The courts of Ontario have jurisdiction, and you and we submit to them.
Assignment. You may not assign these Terms without our written consent. We may assign them, including as part of a sale or reorganisation of our business.
Entire agreement. These Terms, together with the Privacy Policy, are the whole agreement between you and us about the services, and replace any earlier terms, including our terms dated 2023-02-10.
Severability. If any part of these Terms is unenforceable, the rest stays in force.
No waiver. If we do not enforce part of these Terms, that is not a waiver of our right to do so later.
Contact. 1000039277 Ontario Inc., operating as Cloud UniFi and NetConsole Cloud. Questions about these Terms: support@cloudunifi.com.