Common Questions
If you're looking for more information on the Cloud UniFi service, you've come to the right place! We've answered a few common questions below.
Do you allow multiple sites on a single controller?
Yes, we have no limits on the number of sites you can add to your controller.
How are UniFi upgrades handled?
We upgrade our hosted controllers after we have done testing on the latest stable software release. This release testing generally takes 1-4 weeks to complete. On occasion, we may skip a software release if it does meet our stability benchmark. Device firmware updates are handled by you and can be managed through the web interface.
Do you support MFA or 2FA?
The controller software does not natively support MFA or 2FA. You can use a Ubiquiti account which supports 2FA authentication to login to your controller. If you do not have a Ubiquiti account, you can set one up here.
Can I migrate sites and devices from a CloudKey, Dream Machine or another Unifi Controller?
Yes. We have step by step instructions to walk you through the process.
Can I use my own domain name with the Unifi Network Controller?
Yes, you will need to point your domain name to your assigned hosted controller domain name using a CNAME DNS record. Your hosted controller domain name will look something similar to (pXXX.cloudunifi.com). Once you have completed this step, contact our support team to have the TLS(SSL) certificated updated with your domain name.
How can I upgrade to a different plan to support managing more devices?
Contact us on our web chat or send us a support email. Upgrades require about 10-15 minutes of downtime to complete.
Do you have you hosting services all in the same location?
We host on dedicated servers operated by our datacenter partner, OVHcloud, across data centers in Australia, Canada, France, Germany, the UK, and the US. You are assigned a data center location based on your billing location. See our Security page for how these facilities and the service are secured.
How do you secure the hosted UniFi Network Controllers?
Security is layered: edge DDoS protection and network firewalls, default-deny host firewalls, a hardened OS with an automated security patch cadence, no public SSH access to customer-hosting servers, encrypted nightly backups with immutable copies, and 24/7 automated monitoring. On request we can limit access to your controller to allowlisted IPs (*P25 plan or higher). See our Security page for the full picture — a detailed Security Overview document for vendor reviews is available on request.