Switching Your Billing to Stripe

We're moving all Cloud UniFi billing to Stripe. If your account still pays through our old billing system (Billsby or FoxyCart), you can switch yourself from the customer portal in about a minute. Your service doesn't change, and any time you've already paid for carries over.

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Why we're moving

Stripe is now the billing system for every new Cloud UniFi subscription. Once you've switched you can:

• update your card and see your invoices from the Billing page in the portal;
• add new subscriptions from the portal;
• add a dedicated IP address to a service from the portal, where your plan allows it.

How to switch

You need the Admin or Billing role in the portal. See Setting up your portal account if you haven't signed in before.

1. Sign in to the customer portal and open Billing. (The Switch to Stripe button on the portal notice takes you there.)
2. Under Billing Migration Recommended, click Migrate to New Billing.
3. Check the summary and click Continue to Stripe.
4. Enter your payment details on Stripe's checkout page and confirm.

You'll see Migration Complete! when it's done. Your old Billsby or FoxyCart subscription is cancelled for you.

Time you've already paid for

Any time you've already paid for carries over as free trial days on Stripe, so you aren't charged again until it runs out.

• One service: you get the days left until your next payment was due on the old system.
• Several services: the value of the time left on each is added up and turned into free days across all of them, so they all start billing on Stripe on the same day.

Stripe's checkout page shows the free trial days before you confirm.

If you have an unpaid balance

If you owe anything on the old system, the Billing page shows an Outstanding Balance and asks you to clear it before switching.

• Billsby: click Manage Billsby Billing on the Billing page and update your payment details to clear the balance.
• FoxyCart: use the link in your monthly or annual receipt email from FoxyCart to update your payment details and clear the balance.

Once the balance is cleared, come back to the Billing page and switch.

Which currency you'll pay in

Stripe's checkout chooses the currency based on where you are. If you'd rather pay in US dollars, contact us before you switch and we'll set your account up for it. A Stripe subscription's currency can't be changed after it has been created.

Several services

All of your services switch together in one checkout. Each service becomes its own Stripe subscription, so you can change or cancel one without affecting the others.

What doesn't change

• Your services keep running with no interruption.
• Your hostnames, controller settings and devices don't change.
• You stay on the same plan and the same billing interval (monthly or annual).

If you don't switch

Nothing stops. We haven't set a deadline, and your service keeps running on the old billing system. You'll need to switch before you can add new subscriptions or a dedicated IP from the portal.

After you've switched

The Billing page shows Subscription Management. Click Manage Billing to open Stripe's billing page, where you can update your card, see your invoices and cancel a subscription.

If you cancel, your service stays active until the end of the period you've paid for.

FAQ

Why am I being asked to switch?

We're moving all billing to Stripe and retiring the old systems. Switching yourself takes about a minute and keeps your paid-up time.

Will I be charged twice?

No. Time you've already paid for becomes free days on Stripe, and your old subscription is cancelled when the switch completes. If you do see a charge from the old system after switching, contact us and we'll sort it out.

I only want to update my card

If you're on Billsby, you can still update your card with Manage Billsby Billing on the Billing page without switching. Switching to Stripe also asks for new card details, so it does both in one go.

Where are my old invoices?

Invoices from the old system aren't copied to Stripe. If you need a copy of an older invoice, contact us.

I don't see the Billing page or the Migrate button

You need the Admin or Billing role to see the Billing page. If the page asks you to contact support instead of showing the button, your account needs a hand from us: email support@cloudunifi.com or use the chat.

Can I cancel after switching?

Yes. Click Manage Billing on the Billing page and cancel from Stripe's billing page. Your service stays active until the end of the period you've paid for.

My service is suspended

Use Reactivate Service on the Billing page instead. It restores the service and moves your billing to Stripe in the same step. A one-time restoration fee applies.