Setting Up Your Portal Account

The customer portal is where you manage your Cloud UniFi services, billing and the people on your account, and where we post notices about your services. This page explains which login is which, how to set up your portal account for the first time, and how to add colleagues.

Three different logins

Most sign-in problems come from using the right password in the wrong place. There are three separate accounts:

Account	What it's for	Where you sign in	Forgotten password
Cloud UniFi portal account	Your services, billing, users and notices	login.cloudunifi.com	Forgot password? on the sign-in page
Controller admin account	Managing your sites and devices in the Network application	Your controller's address, ending in `.cloudunifi.com` or `.netconsole.cloud`	Depends on the type of admin, see below
Ubiquiti account	Ubiquiti's cloud, Remote Access and the mobile app	account.ui.com	Reset at account.ui.com

Your portal account is ours. The other two belong to Ubiquiti's software. Changing the password on one doesn't change the others.

Controller admin passwords:

If your admin is linked to a Ubiquiti account, you sign in to the controller with your Ubiquiti email and password, and you reset it at account.ui.com. There's no forgotten-password option on the controller's own sign-in page for these admins.
If your admin is a local account, another super admin on your controller can reset it. If nobody can get in, contact us.

Setting up for the first time

If you've had your service for a while, you may not have used the portal yet. We create a portal account for the contact email we hold, and send a personal link to set it up.

Open the link in the email.
Create a password on the Set Up Your Account page.
You're signed in to the portal. From then on, sign in at login.cloudunifi.com.

The link has expired, or you never got one

You can get a new set-up link yourself:

Go to login.cloudunifi.com.
Enter the email address your Cloud UniFi account was set up with (the address our emails to you are sent to) and click Continue.
You'll see Check Your Email, and we'll email you a set-up link. The link lasts 24 hours.
If the email doesn't arrive, check your spam folder, then click Resend Email.

If you open a link that has expired, the page shows Link Expired. Click Request New Link and enter your email address to get a new one.

If you no longer have access to that inbox, for example because a colleague has left, contact us at support@cloudunifi.com or through the chat and we'll help you get access.

Signing in

Go to login.cloudunifi.com.
Enter your email address and click Continue.
Enter your password, or click Sign in with passkey instead if you've set up a passkey.

If the page says no account exists for your email, you're not a user on the account yet. Ask an admin on your account to invite you, or check you're using the same email address the invitation went to.

Passkey or password

A passkey lets you sign in with your device's fingerprint, face or screen lock instead of typing a password. It's stored on your device or in your password manager and can't be phished or reused on another site.

To add one, sign in with your password, open Settings and click Enable Passkey in the Passkeys section. Your password keeps working as a fallback.

Everyone who signs in has their own portal user with one of three roles:

Role	Can see
Admin	Services, Billing, Users and Settings. Only admins can invite or remove people.
Billing	Services, Billing and Settings
Tech	Services and Settings

Adding colleagues

Admins add people from the Users page:

Open Users.
Under Invite Team Member, enter their email address and choose a role.
Click Send Invite.

They get an email invitation and choose their own password. Pending invites are listed on the Users page, where you can resend or revoke them. Each person should have their own user rather than sharing one login.

FAQ

Why did I get an email about the portal?

We post notices about your services in the portal, and your account has one or more you haven't seen yet. The email gets you signed in or set up so you can read them.

No. The portal and your controller are separate systems with separate accounts. See Three different logins above.

Someone else in my company got the email

We sent it to the contact email we hold for your account. That person can set up the portal account and then invite you from the Users page. If they've left, or nobody can reach that inbox, contact us and we'll help you get access.

I want to add another person to the account

An admin on your account can invite them from the Users page. See Adding colleagues.

I don't see the Users or Billing page

Those pages depend on your role. Ask an admin on your account for help.

I can't get in

Contact us at support@cloudunifi.com or through the chat with your service address (for example yourname.cloudunifi.com) and we'll help.