Move a UniFi controller using Backup and Restore
This article will explain in detail how to use the UniFi backup and restore to move your configuration from one Controller to another.
Take a "Settings Only" backup of your controller.
Restore the backup file on your hosted controller.
ATTENTION: Option A will only work if you are using a custom domain name that you manage on the controller you want to move from. Option B may cause your devices to restart as part of the process.
- Move the devices to your hosted controller
Option A. Replace your custom domain name record with a CNAME DNS record and point it to your hosted controller name (example.cloudunifi.com)
Option B. On the existing controller, go into settings>controller>controller settings, where it says Controller Hostname IP input your new hosted controller name (example.cloudunifi.com) and check the box that says "Override inform host with controller hostname/IP". Your devices will automatically move over to the new controller, but it may take 5-10 minutes.
NOTE: In most cases, it will take several minutes for the DNS change to propogate. In a worst case scenario, this can take up to 48 hours.
- For Option A, contact our support team to update the TLS certificate on your controller with your domain name.